IT that just works, from a Sydney team you can actually call.
Support, Microsoft 365, security, backups and phones for one fixed monthly price. Every ticket and hour sits in your own client area.
Something broken right now? Buy urgent help
Portals, CRMs and apps built around your business.
Client portals, staff portals, custom CRMs, project management apps, and iPhone and Android apps, built and looked after by the team that runs your IT.
You own what we build, and the same team supports it after launch.
Urgent help
Something broken right now?
Buy prepaid time and we'll call you back as soon as we can. No account and no contract needed.
Email down, can't log in, virus warning, internet out
We connect remotely and start straight away
Already on a managed plan? Urgent tickets are part of it. Log in
What we look after
Everything your business runs on, looked after by one team.
One fixed monthly price for your whole team, or urgent help when something breaks.
Run
Managed IT servicesMonitoring, patching and support for every device and user. IT support & helpdeskLog a ticket, call or email. Remote fixes and on-site visits. Microsoft 365Email, Teams, SharePoint, licences and migrations. Cloud & serversMove file servers to the cloud, or keep them healthy on-site.Protect
Cyber securityMFA, endpoint protection, Essential Eight hardening. Backup & recoveryMicrosoft 365 and workstation backups you can restore from. Email securityStop phishing and invoice fraud before it reaches staff. Audits & investigationsAccount compromise clean-ups and Microsoft 365 audits.Connect
VoIP & business phonesCloud phone systems, numbers ported, desk and mobile apps. Networks & Wi-FiNBN, firewalls, office Wi-Fi that reaches every desk. Hardware & procurementLaptops, screens and networking supplied and set up. IT projects & adviceOffice moves, new sites, and a plan for what to fix first.What we build
Software that fits the way you work.
When off-the-shelf software doesn't fit, we build it, and we look after it afterwards.
Custom client portals
Let your customers log jobs, follow progress, see documents and pay invoices, under your own brand.
Custom staff portals
Rosters, timesheets, forms and training in one place for your team.
Custom CRM
Leads, quotes and follow-ups built for your process, linked to MYOB and Microsoft 365.
Project management apps
Jobs, tasks, time and files for every project, with your team and your clients.
iPhone & Android apps
Apps for your staff in the field or your customers, on the App Store and Google Play.
Websites & online stores
Fast WordPress sites and stores, including trade pricing, plus domains and hosting renewed on time.
Integrations & automation
Connect MYOB, ServiceM8, Microsoft 365 and your own systems so data only gets typed once.
Ways to work with us
A fixed plan, urgent help, or a one-off project.
Most businesses start with a managed plan. If you just need something fixed today, buy urgent help.
Know your monthly IT cost before you call.
Monitoring, patching and security
Microsoft 365 admin and helpdesk
Answer a few questions, see your price, sign online
Buy 1 to 4 hours online
Call back as soon as we can
Websites, apps, migrations and office moves.
Fixed quote, agreed before we start
You own what we build
Supported by the same team after launch
Switching to us
From first call to looked after.
Free health check
We look at your IT, or the process you want software for.
A clear plan and price
What's at risk, what to fix first and what it costs, agreed before we start.
We take over or build
We collect passwords, licences and renewals from your old provider, or build your software.
We look after it
Every ticket, renewal and hour in your client area.
Industries
We already know how your business runs.
The software, the rules and the busy times, from the businesses we look after every day.
NDIS & disability care
Rostering and participant portals, secure records, and Microsoft 365 for support workers.
Construction & fit-out
Site staff on phones and tablets, plans in SharePoint, and Wi-Fi in the site office.
Hospitality
Bookings, phones that never miss an order, and networks that hold up on a Friday night.
Legal & professional services
Locked-down email, client document security, and protection from invoice fraud.
Allied health & clinics
Practice software support, patient data security, and investigations when something looks wrong.
Wholesale & trade supply
Trade stores with account pricing linked to MYOB, plus the IT behind the warehouse.
Free Essential Eight check
Find the gaps before someone else does.
We check your business against the eight protections Australia's cyber security agency recommends, and tell you in plain English what to fix first.
Book my free checkThink you've been hacked?
Call us now on
(02) 8279 2714Then report it to ReportCyber at cyber.gov.au. If money was sent, call your bank straight away.
Our promise
We set out to be the IT team we'd want to call: one that picks up, explains things plainly, and fixes the cause, not just the symptom. Everything we do for you is written down in your client area, so you never wonder what you're paying for.
Chahwan IT SolutionsSydney · (02) 8279 2714Guides
Plain-English IT advice
Essential Eight for small business: where to start
What the Essential Eight is, what the maturity levels mean, and a practical order for a small business to work through it.
The fake invoice scam hitting Sydney businesses, and how to stop it
How payment redirection scams work, the warning signs, and the simple checks that stop them, from multi-factor sign-in to calling before you…
Switching IT providers without the downtime
How much does a managed plan cost?
It depends on your team and what you need covered. Answer a few questions and you will see your monthly price, then sign up online if it suits.
Can I get help without a plan?
Yes. Buy urgent help at $160.00 an hour + GST, prepaid, and we call you back as soon as we can.
How do I get support?
Raise a ticket from your client area, call (02) 8279 2714, or email support@chahwan.com. You can follow every ticket in the client area.
Can you take over from our current IT provider?
Yes. We start with a free health check, collect your passwords, licences and renewals, and take it from there.
Which areas do you cover?
Remote support anywhere in Australia, and on-site across Sydney.
Free IT health check
Talk to a person, not a call centre.
Tell us what's going on. A real person at Chahwan IT reads every enquiry, reviews your setup and tells you straight what it takes to fix. No obligation.